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Frequently Asked Questions
Q
How do I know that I am getting a genuine Zoppini, Passavinti, Original Firenze, Walt Disney, Ryry charm, Talexia, Looney Tunes and ReFlorence product?
A
Each individual charm and bracelet carries a signature/imprint of the charm manufacturer on the reverse side of the charm to verify authenticity and to assure you that you are receiving the genuine product.
Q
Can I mix and match the charms from all the collections?
A
Yes, as long as you stay within the sizing from each collection, e.g., the Standard Size charms will fit all of the other Standard Size charms from each collection.  Standard Size refers to the width of each charm and not your individual sizing.  Please see below for an approximation of how many links you would need for your individual size bracelet.
Q
I'm worried about using my credit card on the internet.  How safe is my credit card transaction?
A Our shopping cart system encrypts your information using 128 bit encryption technology, so any information you enter is transmitted to us in a secret code similar to those used by the CIA and Military.  Once your information arrives at our secure server, it is decrypted and only we can view the information.
Q
How do I know how many links to include on my bracelet?
A
First, measure your wrist.  You may wear it loose or fitted.  It is up to you.  Adult sizes:       Petite=approx. 16 links or 6-1/4"
                        Small=approx. 17  links or 6-1/2"
                        Med.=approx  18 links or 7"
                        Large=approx  19 links or 7-1/4"
                        Ex. large=approx 20 links or 8"
Children:  approximately 13-15 links or between 5 and 5-3/4"
Q
What if I need to change a size?
A They are competely adjustable-so you can add or subtract links as needed.
Q
Will they tarnish?
A No, they are made of the highest quality stainless steel and 18kt gold.  You may wear your bracelet everyday and never worry about tarnishing or rusting.  As with any piece of fine jewelry, it is not recomended that you shower or bathe with them on.  A jewelers cloth is all that is needed to shine them right up again.
Q
Do you gift wrap? 
A
Yes, your order can be gift wrapped upon request for an additional charge of $5.00.
Q How quickly do you ship my order?
A Most orders are shipped within 3-5 business days after your order is placed and the payment is made.  However, if for some reason a charm is not in stock, we will promptly notify you regarding the possible alternatives and any unforseen delays in shipping.
Q
Can men and boys wear them?
A
Yes, they are unisex.
Q Can I wear them on my ankles?
A Absolutely.  You may have to purchase additional blank links in order for them to go over your foot easily.  They completely stretch.
Q
Is it safe to wear my bracelet with enamel charms in water?
A
PLEASE DO NOT WEAR THEM IN WATER.  THE ENAMEL CAN BE DAMAGED BY WATER.
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