Online Ordering
DERING
Secure
Ordering:
Your
order information is protected by 128 bit Encryption Technology to assure
that the information you submit to us is safe from unauthorized eyes.
You may place your order in complete confidence.
Shipping
Shipping
Policy:
We
ship via USPS First Class Mail unless the customer chooses another option.
For air deliveries, we use Federal Express and your order total will be
subject to their shipping rates. Shipping
via Federal Express is for Monday through Friday only. No shipping
on Holidays. For those needing Federal Express Saturday delivery,
please email us FIRST so that we can make sure this can be done.
Our policy is to ship if we have 75% or more of your order. No links can
be shipped overnight unless you check with us FIRST to see if they are
in stock. Please allow 7-14 business days for backordered or Out of Stock
items.
Special
Note Regarding Shipping:
Once
orders are shipped by us they are out of our control, and we cannot be
responsible for Fed Ex and USPS shipping delays. We
make every effort to process and ship your order in a timely manner.
Shipping
Destinations:
We
ship within the continental United States and to Canada. However, shipping
to the following locations would require additional postage to be determined
at the time of order:
• Alaska,
Hawaii, Puerto Rico and Canada ONLY.
We
do not ship to international destinations at this time. Orders that
are received from an international address (other than Canada) will be
voided out.
Order
Processing:
Please
allow 2-3 business days for order processing, in addition to the mailing
time required by the Post Office or Federal Express. Due to the popularity
of some pieces, they may be subject to back order. We will notify you as
soon as possible if your order will be delayed.
• Credit
card approval must be received prior to processing your order.
•
Orders received after 3:00p.m. Eastern Time will not be processed until
the following business day.
•
Deliveries are made Monday through Friday, holidays excluded.
Tax
Information:
Sales
tax is charged on merchandise orders delivered in New York.
Returns
Return
Policy
We
will be happy to take back any non-custom unworn or unused purchases in
new condition within 10 days of the shipment date and exchange it for another
item or issue a STORE CREDIT ONLY except
the Custom Photo Charms or Nameplate Charms. All sales are FINAL on any
Custom Photo Product. All sales are FINAL on any Custom items of
any kind. We cannot make exchanges unless the item was damaged upon arrival.
In that case, there will be a replacement of said charm.
WHEN AN EXCHANGE IS MADE, CUSTOMER MUST PAY THE SHIPPING FEE TO RESEND
THE EXCHANGED ITEM BACK TO THE CUSTOMER.
Please provide return postage - $1.00 for first class mail, 4.50 for Priority
Mail . Exceptions: (1) Gifts may be returned within 30 days shipment
date for exchange ONLY. (2) Defective upon arrival (3) If
you purchased a sale item or received a promotional item, the sale is final
unless the charm is defective upon arrival.
No merchandise will be accepted and no store credit will be issued without
emailing us FIRST and including YOUR ORDER NUMBER, DATE OF PURCHASE, AND
YOUR NAME so that we can provide to you an RA#. No exchanges will be made
without this number. All returns must
be sent back INSURED and in a padded envelope. We will not issue a store
credit or exchange items returned to us in a regular envelope, as they
can be damaged. There will also be a 10% restocking free on all items that
are returned/unclaimed/and on refused orders.
All
returns must be insured and returned to us in a protective wrap (e.g.:
bubble mailer, etc.) before a STORE CREDIT and or EXCHANGE will be issued.
Please return to the following address:
Lev
Group Ltd.
2121
Hillside Ave - PMB#90
New
Hyde Park, NY 11040
Privacy
Policy
We
fully respect your right to privacy. We do not sell customer information
to any outside company or third party, so your information is always kept
confidential with us. The personal information we collect from you is strictly
for the purpose of processing your order. |
